Expertise
UI/UX, Website Design, Branding, Front End Development, Quality Assurance, and more.
Experience
Web Design Team Lead
Townsquare Interactive
2023 - Present
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Promote operational excellence and a cohesive team environment by mentoring, training, and directing a high-performing team of 10 designers, including coordinating professional development opportunities and evaluating performance to identify strengths and opportunities for additional coaching.
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Align objectives and bridge communications between design and customer service teams to drive collaborative project management and value delivery based on client requirements, directly contributing to client satisfaction.
​​Web Designer​
Townsquare Interactive
2022 - 2023
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Earned recognition for consistently achieving and surpassing performance expectations, including routinely
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exceeding workload targets by 150% while delivering high-quality website and software support designs to clients; utilized Luna CMS, HTML/CSS, JavaScript, Adobe Photoshop, and jQuery.
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Leveraged a deep understanding of client needs in order to provide valuable, on-the-mark solutions as well as proactively engaged with customer success managers to monitor project progress and advocate for customer needs, culminating in reduced client cancellations and improved satisfaction.
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Prioritized the delivery of exceptional customer service while managing a portfolio of 30+ websites for
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small/medium businesses, successfully ensuring quality while performing daily editing, troubleshooting, and management.
Quality Assurance Analyst
Townsquare Interactive
2021 - 2022
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Maintained meticulous attention to detail while ensuring the regulatory compliance of 2,200+ client websites prior to launch, contributing to risk mitigation and decreased churn by ensuring adherence to 130+ check standards.
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Addressed issues on 1,000+ websites by devising and deploying corrective actions in collaboration with design team.
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Prepared and maintained detailed inspection documentation for recordkeeping and compliance purposes.​​
Digital Marketing Analyst
ArmorBlue Consulting
2019 - 2020
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Adapted to quickly changing priorities to ensure the successful completion of a collaborative, large-scale content tagging initiative in close collaboration with web engineers and marketing partners.
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Contributed to upholding the compliance of QuickBooks websites by assisting with website legal language audits.
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Charted the successful creation and implementation of a requirements checklists to support the success of future promotions and campaign launches and define requirements clearly for web producers and marketing partners.