Expertise
UI/UX, Website Design, Branding, Front End Development, Quality Assurance, and more.
Experience
Web Design Team Lead
Townsquare Interactive
2023 - Present
-
Promote operational excellence and a cohesive team environment by mentoring, training, and directing a high-performing team of 10 designers, including coordinating professional development opportunities and evaluating performance to identify strengths and opportunities for additional coaching.
-
Align objectives and bridge communications between design and customer service teams to drive collaborative project management and value delivery based on client requirements, directly contributing to client satisfaction.
Web Designer
Townsquare Interactive
2022 - 2023
-
Earned recognition for consistently achieving and surpassing performance expectations, including routinely
-
exceeding workload targets by 150% while delivering high-quality website and software support designs to clients; utilized Luna CMS, HTML/CSS, JavaScript, Adobe Photoshop, and jQuery.
-
Leveraged a deep understanding of client needs in order to provide valuable, on-the-mark solutions as well as proactively engaged with customer success managers to monitor project progress and advocate for customer needs, culminating in reduced client cancellations and improved satisfaction.
-
Prioritized the delivery of exceptional customer service while managing a portfolio of 30+ websites for
-
small/medium businesses, successfully ensuring quality while performing daily editing, troubleshooting, and management.
Quality Assurance Analyst
Townsquare Interactive
2021 - 2022
-
Maintained meticulous attention to detail while ensuring the regulatory compliance of 2,200+ client websites prior to launch, contributing to risk mitigation and decreased churn by ensuring adherence to 130+ check standards.
-
Addressed issues on 1,000+ websites by devising and deploying corrective actions in collaboration with design team.
-
Prepared and maintained detailed inspection documentation for recordkeeping and compliance purposes.
Digital Marketing Analyst
ArmorBlue Consulting
2019 - 2020
-
Adapted to quickly changing priorities to ensure the successful completion of a collaborative, large-scale content tagging initiative in close collaboration with web engineers and marketing partners.
-
Contributed to upholding the compliance of QuickBooks websites by assisting with website legal language audits.
-
Charted the successful creation and implementation of a requirements checklists to support the success of future promotions and campaign launches and define requirements clearly for web producers and marketing partners.